Surveys

NPS surveys

 
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We run NPS surveys annually to get a quantitative source of feedback on our user’s attitudes towards the platform. We ask users about their attitudes towards the platform as a whole, the features they use, and their frequency of use.

 

Happiness surveys

 
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It is important to run periodic “health checks” on older areas of the platform. Users are presented with an optional survey indicating if they are “Happy”, “Neutral” or “Unhappy” with a particular feature. They are then prompted to leave a comment explaining their reaction. We began running these in the US, Norwegian and Dutch market in 2019.